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Are you passionate about helping people and delivering excellent customer service? Mr Price Money is hiring Call Centre Agents in Durban, KwaZulu-Natal. This is your chance to join one of South Africa’s most trusted retail brands in a dynamic on-site role.
📌 Job Details
- Position: Call Centre Agent (Customer Service)
- Company: Mr Price Money
- Location: Durban, KwaZulu-Natal (On-site)
- Job Type: Full-time
- Industry: Retail / Financial Services / Customer Support
✅ Key Responsibilities
As a Customer Support Agent, you’ll:
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- Handle customer queries via phone, email, WhatsApp, and webchat
- Resolve billing, SIM card, and product-related issues
- Log and update customer information accurately
- Manage complaints and follow up until resolved
- Work within timeframes and meet quality service standards
- Maintain professionalism and a positive attitude
- Continuously improve your product knowledge
🎓 Minimum Requirements
- Grade 12 (Matric)
- At least 1 year call centre customer support experience
- Computer literate
- Knowledge of NCA, POPIA, and customer service legislation
- Basic understanding of retail accounts processes
🌟 Why Join Mr Price Money?
- Be part of a fast-paced, supportive team
- Gain experience in multi-channel customer engagement
- Opportunities for career growth in the Mr Price Group
📞 Application Process
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Interested candidates can apply online directly via the official Mr Price Group Careers portal:
👉 Apply Here