- Reference Number: SHO220504-2
- Job Title: Telesales Clerk
- Job Type: Permanent
- Location – Country: South Africa
Purpose of the Job
To assist clients telephonically and electronically by taking their orders. Selling and upselling pharmaceutical lines. Ensuring stock is available.
Key Performance Areas:
- Capturing of orders
- Phone Customers for orders and capture onto system
- Customer service and relationship building
- Close deals over the telephone
- Reduce the number of drop calls to zero
- Perform any other reasonable Telesales ad hoc duties
Job Advert Details
Job CategorySales
Job Objectives
- Capture orders
- Receive phone calls or faxed orders and accurately capture onto the system
- Phone customers for orders and capture onto the system
- Customer service and relationship building
- Close deals over the telephone
- Reduce the number of drop calls to zero
- Assist with other duties and departments in accordance with operational requirements
Qualifications
Essential
- Grade 12 qualification
Experience
Essential
- Minimum 1 years of working experience as Telesales Clerk or similar customer service or sales role
Desirable
- Experience in a similar environment and industry
Knowledge and Skills
Essential
- Bilingual preferably fluent in English and Afrikaans
- Great interpersonal, communication, presentation and negotiation skills
- Good customer service skills
- Able to multitask
- Good team player
- Good customer service skills
Desirable
- Pharmaceutical product knowledge
- Working knowledge of the POS-i-TILL system
Key Performance Areas:
- Capturing of orders
- Phone Customers for orders and capture onto system
- Customer service and relationship building
- Close deals over the telephone
- Reduce the number of drop calls to zero
- Perform any other reasonable Telesales ad hoc dutie